Terms and Conditions

About Us

EnviroMonitors is a trading division of Tempcon Instrumentation Ltd that sells to business, education and government. The prices shown on our website exclude VAT and shipping.

Our trading address to which all communication should be directed is from our premises;

EnviroMonitors
T/A Tempcon Instrumentation Ltd
Ford Business Park
Ford Lane
Ford, nr Arundel
BN18 0UZ

Phone: 01243 558 280
Fax: 01243 558 288

Our UK VAT Registration Number

GB 322 0391 06

Customer service and technical support is available on 01243 558 280 or by email, fax or post. Our normal office hours of business are generally Monday to Friday inclusive between 09:00 and 17:00 GMT/BST.

We are registered in England and our company registration number is 1535366. Our registered office address is Unit 19, Ford Lane Business Park, Ford Lane, Ford, nr Arundel, BN18 0UZ.

Making A Purchase

Browse our shop click add to basket on any items that you wish to buy to put them into the basket. After you have made your selection use the Proceed to Checkout button and you will be asked for a few details that we need to be able to satisfy the order. Any delivery charge will be indicated to you before you make payment.

The onus is on you to supply us with the full correct information for delivery including where applicable the correct address, post code and telephone number.

We accept credit card payment by Visa and Mastercard and various debit cards including Maestro.

If once you have placed an order you wish to cancel it you should notify us immediately in writing by e-mail, post or fax at the address above.

If you supply an incorrect or undeliverable email address or decline to provide an email address then by despatching your order we will be deemed to have provided you with any durable communication that we are otherwise bound to provide in the course of fulfilling your order.

Shipping And Handling

Because we know that getting your goods to you safely and on time is of paramount importance for UK deliveries we use either Royal Mail or Interlink depending on the weight and value.

Our daily deadline for shipping orders received is 14:00 on a working day. Working days for the purpose of shipping and deliveries are Monday to Friday excluding public holidays.

Valuable and weighty items will be tracked to your door and, for most of the UK, should arrive within 1 to 3 working days of despatch. They will need to be signed for on delivery.

You will be sent a confirmation email on the day your order is despatched.

All deliveries are insured against loss if they do not arrive or are damaged on arrival. You should notify us within 7 days of placing your order if you have not received your order and we have not advised you of any delay. Please be aware that Royal Mail do not consider a parcel lost until after 15 working days from despatch. You should notify us immediately upon receipt if the goods are damaged.

Back Orders

If your item is not in stock, you will be contacted to agree a future delivery date. You will always be offered the option to cancel your order if you would rather not wait.

If you choose to leave your order on back order we will notify you as soon as it is despatched. If then you do not receive the goods as expected you should notify us immediately.

Tax Charges

Orders made for delivery in the UK and EU will include UK 20% VAT where appropriate. If you are an organisation that is exempt from VAT or an EU business outside the UK then please contact us directly and we will arrange to invoice you accordingly.

Orders made for delivery outside the UK and EU will not be charged VAT. Liability for local import duties and taxes remain the responsibility of the purchaser.

Credit Card Security

When you send us your details, including your credit, debit, or charge card, during the checkout phase the information is fully encrypted through SagePay and the process of dealing with your credit card is handled by them.

If you are in doubt you may place your order and use the option send your payment information via phone, fax or post.

If you are paying by card please make sure the details you give are the same as those on your card and statement. These details are matched against the record your card issuer has and incorrect details may cause your payment to be declined.

To comply with card issuing company rules refunds offered can only be made back to the original payment means or to an appropriate alternative.

Remittance Terms

If you opt to pay through the SagePay Secure Server payments will not be deducted from your credit, debit or charge card until the goods are ready for shipment. Confirmation that payment has been taken will be included in the shipping notice and the invoice included with your goods.

Guarantee

All products are supplied with a one year guarantee against fault. In some cases additional guarantee is provided by the manufacturer, we will endeavour to facilitate this for you. Proof of purchase will be required.

In the event of an apparent fault in warranty you should in the first place contact our support department above. If we are then unable to resolve the fault the goods or relevant part thereof should be returned to us at the address above in order that we can ascertain any fault. Occasionally we may ask you to return the product directly to our suppliers in order to expedite the resolution. Subject to such a fault we will either repair, replace or refund as appropriate. Where a fault is found the cost of simple return postage will be refunded. Any refunds will be made within 30 days.

Before returning goods you must contact us and obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected. Postage or Carriage due returns will be refused.

Please do not bring unsolicited returns to our premises.

Liability

Tempcon Instrumentation Ltd, its subsidiaries and trading divisions, accept no liability for consequential loss or damage from the use of our products. Our products are designed to provide decision support but should never be relied upon as the sole reason for making critical decisions.

Returns Policy

To cancel an order you should notify us by e-mail, post or fax at the above address and, where the goods have been despatched or delivered, make arrangements to return them to us. Where these goods have already been despatched and / or paid for refund will be made within 30 days. Returned orders may be subject to a restocking charge.

Additional services such as delivery services that have been completed are not refundable.

Goods and their packaging that are the subject of a cancelled order must be returned at the customers expense in merchantable condition. As you would expect all of our products offered for sale are new and unused and consequently we are unable to restock goods that have been used rather than simply inspected as they might at our Collection Counter.

Before returning goods you must contact us and obtain an RMA number. Processing goods returned without an RMA number may be delayed or even rejected. Postage or Carriage due returns will be refused.

Once you have opened a software package or are in receipt of a license key that has been generated for you the product is not returnable.

Complaints

All of our business is conducted in West Sussex under English law.

If you have any complaints about our products or service please contact us in writing with full details by email, post or fax at the above address. Your complaint will be responded to within 3 working days and you will be kept informed of its progress and outcome at all times.

Our terms of business have been scrutinised and approved by;

SafeBuy and through them TrustUK and the Office of Fair Trading – www.safebuy.org.uk.

In the event of a dispute no charge mediation is available to you as a consumer through SafeBuy.

WEEE – Waste Electrical & Electronic Equipment

Please do not throw electrical equipment including those items marked with the crossed out wheeled bin symbol in the bin as they should be disposed of separately from normal household waste so that they can be recycled.

The WEEE regulations cover all electronic devices purchased from us and any batteries included with them. They vary depending upon whether you are purchasing from us for “household” or “business” use. For full information regarding these regulations we suggest you visit the Environment Agency web site.

In the UK the amount of waste electrical and electronic products we throw away is increasing by around 5% each year making it the fastest growing waste stream in the UK. Recycling reduces the environmental impact along with any associated health risks in sending such products to landfill. At Weather Shop we would encourage you to recycle your old electronic instruments when you purchase from us.

The regulations require us to offer you the opportunity to return your old product to us for disposal when you purchase a replacement and we are happy to facilitate that. If you are a “householder” and have bought a product from us to replace another with the same or similar functionality then you are able to return the old one to us and we will ensure that it is correctly disposed of.

However you might consider that the expense of sending (not simply the postage cost but also the carbon mileage cost) the old product or bringing it in person to us outweighs the recycling value. Indeed a better way might be to collect several items of mixed waste to make a visit to your local household waste recycling site worthwhile. They too will ensure that WEEE products are correctly recycled.

This applies to old product that has the WEEE symbol – a crossed out wheelie bin. Before you return any goods you should contact us for a return number and to confirm that the product you are returning is eligible. The goods for recycling must be returned within 28 days.

All of this includes disposing of used batteries. However as well as your local household recycling centres many retailers have recycling points for your old batteries whether or not you purchase new ones from them.